Privacy Policy
Privacy Policy
1. Introduction
This Privacy Policy (the "Policy") explains how FRE Capital ("We", "Us", or "Our") collects, uses, and protects your personal information when you visit our website www.frecapital.co.uk (the "Website") or engage with our services as a Landlord, Investor, or Housing Provider.
We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
For the purpose of applicable data protection legislation (including the Data Protection Act 2018 and the UK General Data Protection Regulation), the Data Controller of your personal information is:
FRE Capital Registered Address: 61 Chestnut Grove, South Croydon, CR2 7LL. Email: info@frecapital.co.uk
2. What Information Do We Collect?
We collect different types of data depending on how you interact with us (e.g., as a property owner, an investor, or a housing partner).
A. Information You Give Us
You may give us information about you by filling in forms on our Website (such as "Get a Lease Offer" or "Register Requirements") or by corresponding with us by phone, email, or WhatsApp. This includes:
Identity Data: First name and last name.
Contact Data: Email address, mobile number, and correspondence address.
Property Data (Landlords): Property address, rental requirements, mortgage status, and compliance documents (EPC, Gas Safety, EICR).
Investment Data (Investors): Investment budget, strategy preferences (e.g., Corporate Lease vs. HMO), and funding status.
Procurement Data (Housing Providers): Housing requirements, borough locations, and specific tenant profiles.
B. Information We Collect Automatically
When you visit our Website, we may automatically collect technical information, including:
Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
Usage Data: Information about how you use our Website, such as button clicks (e.g., "Get Deal Alerts"), heatmaps, and page dwell time.
3. How We Use Your Information
We use your personal data for the following specific purposes:
To Assess Suitability: To evaluate if your property meets the criteria for our Corporate Lease or Guaranteed Rent schemes.
To Connect Partners: To match Investors with appropriate off-market opportunities, or to source compliant housing stock for Housing Providers.
To Perform a Contract: To fulfill our obligations under any lease agreement, management agreement, or sourcing contract entered into with you.
For Communication: To send you alerts about new investment opportunities, stock availability, or updates regarding your property management.
For Compliance: To verify your identity (Know Your Customer/Anti-Money Laundering checks) and ensure property compliance standards are met.
To Improve Our Service: To troubleshoot our Website, perform data analysis, and ensure content is presented effectively for your device.
4. Who We Share Your Information With
We do not sell your data. However, to operate our business effectively, we may share your personal information with a limited category of trusted third parties:
Strategic Management Partners: Specifically Expert Property Shop, who act as our operational partner for tenant referencing, property management, and compliance checks.
Technology Providers:
Google LLC: We use secure Google Cloud services (Sheets/Drive) to store client databases.
Zapier Inc: We use automation software to transfer your enquiry data securely from our Website to our internal systems.
Framer: Our website hosting provider.
Institutional Partners: If you are a Landlord entering a Social Housing scheme, we may share necessary property and compliance data with Local Authorities (Councils) or Housing Associations to facilitate the lease.
Professional Advisers: Lawyers, accountants, insurers, and auditors who provide consultancy, banking, legal, and insurance services.
Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
5. Where We Store Your Data
The data that we collect from you may be transferred to, and stored at, a destination outside the UK (for example, via our technology partners like Google or Zapier who utilize global servers).
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. This includes ensuring that any US-based providers adhere to the UK Data Bridge (UK-US Data Privacy Framework) or use Standard Contractual Clauses approved by the UK Information Commissioner.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
General Enquiries: Retained for 12 months.
Lease/Contract Data: Retained for 6 years after the end of the tenancy or contract, in line with UK tax law and the Statute of Limitations.
7. Your Legal Rights
Under the UK GDPR, you have rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any incomplete or inaccurate data.
Right to Erasure: You can ask us to delete your personal data ("Right to be forgotten") where there is no good reason for us to continue processing it.
Right to Object: You can object to the processing of your data for marketing purposes.
Right to Withdraw Consent: Where we are relying on consent to process your data, you are free to withdraw this at any time.
To exercise any of these rights, please email us at info@frecapital.co.uk. We aim to respond to all legitimate requests within one month.
8. Cookie Policy
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and allows us to improve our site.
We use the following cookies:
Strictly Necessary Cookies: Required for the operation of our Website (e.g., secure forms).
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website (e.g., Google Analytics).
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all parts of our Website.
9. Contact Us
If you have any questions about this Privacy Policy, or would like to exercise your rights, please contact us:
Email: info@frecapital.co.uk
Post: FRE Capital, 61 Chestnut Grove, South Croydon, CR2 7LL.
Right to Complain: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
1. Introduction
This Privacy Policy (the "Policy") explains how FRE Capital ("We", "Us", or "Our") collects, uses, and protects your personal information when you visit our website www.frecapital.co.uk (the "Website") or engage with our services as a Landlord, Investor, or Housing Provider.
We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
For the purpose of applicable data protection legislation (including the Data Protection Act 2018 and the UK General Data Protection Regulation), the Data Controller of your personal information is:
FRE Capital Registered Address: 61 Chestnut Grove, South Croydon, CR2 7LL. Email: info@frecapital.co.uk
2. What Information Do We Collect?
We collect different types of data depending on how you interact with us (e.g., as a property owner, an investor, or a housing partner).
A. Information You Give Us
You may give us information about you by filling in forms on our Website (such as "Get a Lease Offer" or "Register Requirements") or by corresponding with us by phone, email, or WhatsApp. This includes:
Identity Data: First name and last name.
Contact Data: Email address, mobile number, and correspondence address.
Property Data (Landlords): Property address, rental requirements, mortgage status, and compliance documents (EPC, Gas Safety, EICR).
Investment Data (Investors): Investment budget, strategy preferences (e.g., Corporate Lease vs. HMO), and funding status.
Procurement Data (Housing Providers): Housing requirements, borough locations, and specific tenant profiles.
B. Information We Collect Automatically
When you visit our Website, we may automatically collect technical information, including:
Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.
Usage Data: Information about how you use our Website, such as button clicks (e.g., "Get Deal Alerts"), heatmaps, and page dwell time.
3. How We Use Your Information
We use your personal data for the following specific purposes:
To Assess Suitability: To evaluate if your property meets the criteria for our Corporate Lease or Guaranteed Rent schemes.
To Connect Partners: To match Investors with appropriate off-market opportunities, or to source compliant housing stock for Housing Providers.
To Perform a Contract: To fulfill our obligations under any lease agreement, management agreement, or sourcing contract entered into with you.
For Communication: To send you alerts about new investment opportunities, stock availability, or updates regarding your property management.
For Compliance: To verify your identity (Know Your Customer/Anti-Money Laundering checks) and ensure property compliance standards are met.
To Improve Our Service: To troubleshoot our Website, perform data analysis, and ensure content is presented effectively for your device.
4. Who We Share Your Information With
We do not sell your data. However, to operate our business effectively, we may share your personal information with a limited category of trusted third parties:
Strategic Management Partners: Specifically Expert Property Shop, who act as our operational partner for tenant referencing, property management, and compliance checks.
Technology Providers:
Google LLC: We use secure Google Cloud services (Sheets/Drive) to store client databases.
Zapier Inc: We use automation software to transfer your enquiry data securely from our Website to our internal systems.
Framer: Our website hosting provider.
Institutional Partners: If you are a Landlord entering a Social Housing scheme, we may share necessary property and compliance data with Local Authorities (Councils) or Housing Associations to facilitate the lease.
Professional Advisers: Lawyers, accountants, insurers, and auditors who provide consultancy, banking, legal, and insurance services.
Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
5. Where We Store Your Data
The data that we collect from you may be transferred to, and stored at, a destination outside the UK (for example, via our technology partners like Google or Zapier who utilize global servers).
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. This includes ensuring that any US-based providers adhere to the UK Data Bridge (UK-US Data Privacy Framework) or use Standard Contractual Clauses approved by the UK Information Commissioner.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
General Enquiries: Retained for 12 months.
Lease/Contract Data: Retained for 6 years after the end of the tenancy or contract, in line with UK tax law and the Statute of Limitations.
7. Your Legal Rights
Under the UK GDPR, you have rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any incomplete or inaccurate data.
Right to Erasure: You can ask us to delete your personal data ("Right to be forgotten") where there is no good reason for us to continue processing it.
Right to Object: You can object to the processing of your data for marketing purposes.
Right to Withdraw Consent: Where we are relying on consent to process your data, you are free to withdraw this at any time.
To exercise any of these rights, please email us at info@frecapital.co.uk. We aim to respond to all legitimate requests within one month.
8. Cookie Policy
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and allows us to improve our site.
We use the following cookies:
Strictly Necessary Cookies: Required for the operation of our Website (e.g., secure forms).
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website (e.g., Google Analytics).
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all parts of our Website.
9. Contact Us
If you have any questions about this Privacy Policy, or would like to exercise your rights, please contact us:
Email: info@frecapital.co.uk
Post: FRE Capital, 61 Chestnut Grove, South Croydon, CR2 7LL.
Right to Complain: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.